Appointments
Book a visit.
Tell us who’s coming and when suits you. A real person at the front desk calls back to confirm a time.
Request a visit
Reply within 1 hr
Fill this in and the front desk calls you back to confirm a time. Not sure what your pet needs? Choose Something else and tell us in the notes.
First visit? Bring these.
- Old records or vaccine certificates
- A list of medications and food
- A fresh stool sample, if you can manage it
- Dogs on a leash, cats in a carrier
Opening hours
- Mon to Fri 07:00 to 20:00
- Sat and Sun 09:00 to 17:00
- Sick pets Call before 11:00 for a same-day slot
Who calls you back
Jun Park
Front desk coordinator. Knows every regular by name, and most of them by bark.
Emergency line, day and night
Hurt, struggling to breathe or ate something they shouldn’t have? Don’t wait for a callback. Call now and a nurse answers.
What happens next
From request to reminder.
You send the request and we do the rest. No online calendar to wrestle with, and no booking without a person checking it.
Within the hour
We call you back
A real person at the front desk rings the number you gave us, usually well inside an hour while we’re open.
On the same call
We confirm a time
We pick a slot together, note anything that worries your pet and tell you what to bring.
The day before, 17:00
You get a reminder
A text with the time, the address and a note if your pet needs to skip breakfast.